FAQ

ABOUT US

Who are we?

 

We're China based retailers, choosing best chick stylish items from manufactures for you, thats why cost is so low, we're buying right from fabrics! Our first store is itgirlclothing.com with cute and tumblr style items, we're proudly for work with it for 4 years already and have such an expirience. Now we're started new store with sexy, glamorous stylish clothing names MUAVVE. We're glad for our new custumers, doing our best to make you look amaizing without billions spends on it! Welcome!

 


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SHIPPING

Do you ship worldwide ?

Yes, we do!
 

 Shipping cost ?

Free shipping worldwide, no minimum purchase.


 How much is shipping? How long will the delivery take?

Shipping varies depending on your location.
General delivery time:
USA 15 - 35 working days
Other countries 15 - 45 working days



How much is processing time?

We ship all the orders within seven business day of your order being placed.

Attention: after 3-7 days after payment you can receive “order cancelation”. It means item/items is out of stock, in that case you can choose another goods with the same cost or we will return money.


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TRACKING INFO
 

Can I change my order?

 

You can change order while its processing, average its between 2-7 days after payments. Immidiantly contact us to change order details. We are not able to make changes to your order once it has been shipped. Please contact us via mail: contact@muavve.com

 

Can I track my order?

 

Yes, we do send track numbers via emails, also you can find tracking information right at Order status page

 

How to track my order?

 

Tracking websites:
www.17track.net

 

Cant see track information, what to do?

 

Its okay, track information updates slowly, in 2-3 weeks after it was shipped. Please contact us if track numbers does not show any information after 3 weeks or more.

 

  I didn’t receive my order yet, what can I do?

 

International orders takes anywhere from 15 to 60 days depending on the shipping methods you chose. Please note that there may be delays on rare occasions or during the holiday period and those delays are beyond our control. If you have not received your order after 4 weeks, please contact us via email contact@muavve.com and we will be glad to help you.

 

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RETURN

 

Do you accept returns or exchanges?


We do. Yes, we accept returns if an item is either damaged or incorrect. We do not accept returns for items which do not fit as it is the buyers responsibility to check measurements and sizes before purchasing. Damaged or incorrect Items may be returned for a full refund or exchange within 14 days of receipt. Feel free to ask us any questions regarding size, fit, style, condition, etc via our email contact@muavve.com

 

CANCELLATION

 

Can I cancel my order?

If you decide to cancel your order, please contact us as soon as possible. Send a message to contact@muavve.com and we will help you.

 

 



♥  Have a suggestion, comment or question not answered here?

 

Contact us contact@muavve.com, we would love to hear from you!